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Troubleshooting Ancestry Login Issues on Safari
Login issues with Ancestry while using Safari can really disrupt your genealogy research. These issues are usually due to browser settings, outdated software, or some other temporary glitch, but they are generally easy to fix. A few adjustments to your browser or device can have you back in your account quickly, and you can continue exploring your family history.
Steps to Fix Ancestry Login Problems on Safari
If you can’t get logged in to Ancestry using Safari, don’t panic; login issues can be resolved with straightforward troubleshooting. From clearing the cache of your browser to changing cookie and pop-up settings, we’ll walk you through all steps to get your account back up and running. Here’s a step-by-step guide to troubleshoot and resolve these issues effectively.
1. Clear Cache and Cookies
Cached and corrupted cookies and other data may cause log-in problems. To delete these:
- Select Safari > Preferences > Privacy.
- Then select Manage Website Data and find “Ancestry.” Delete all related data.
2. Check Safari and macOS are Up to Date
A browser or operating system that is outdated can cause compatibility issues. Update Safari and macOS by:
- Clicking Apple Menu > System Settings > General > Software Update.
- Downloading any available updates.
3. Disable Browser Extensions
Some extensions, like ad blockers or privacy tools, can interfere with websites’ functionality. Disable all of them temporarily:
- Go to Safari > Preferences > Extensions.
- Uncheck all active extensions and try logging in again.
4. Allow Cookies and Pop-Ups
Cookies and pop-ups are essential to the functionality of Ancestry’s login.
- From Safari, go to Preferences > Privacy and make sure that cookies are allowed.
- To enable pop-ups, click Preferences > Websites > Pop-up Windows and select “Allow” for Ancestry.
5. Enable Private Browsing Mode
Private browsing mode disables background processes and extensions. Use it by pressing Command + Shift + N and then try to log in.
6. Contact Ancestry Support
If this problem still recurs after all the above-stated methods, contact support at Ancestry that will personally solve your issue and you can reach them using their support page.
Conclusion
Most Ancestry Safari login problems are often caused by either browser settings, extensions, or outdated software. Most people can rectify the situation by clearing cache, turning on cookies, and keeping up with an update of your browser. If all the above cannot be done, you have the option of reaching Ancestry’s customer support team. Taking these measures ensures that the process goes on without many delays.
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