Family Tree Maker Username/Password Not Working?

If your Family Tree Maker username/password isn’t working, you’re not alone. Login issues can disrupt access to your genealogy research, but most problems are easy to resolve. Below, we’ll guide you through unique troubleshooting steps (not found on other sites) to restore your account access and safeguard your family tree data.

Why Is My Family Tree Maker Username/Password Not Working?

Before diving into fixes, identify the root cause:

Typographical Errors: A misplaced letter or caps-lock issue.
Outdated Software: Older FTM versions may conflict with login systems.
Account Sync Delays: Changes to your password/username might take time to update.
Browser/Device Conflicts: Cache or cookies blocking authentication.

Unique Fixes for Family Tree Maker Login Issues

1. Reset Password via Direct Recovery Link

Avoid the standard “Forgot Password” page. Instead, use FTM’s direct recovery portal:
https://www.ancestry.com/ftm/reset (replace with the actual link).
Pro Tip: Use a password manager like Bitwarden or 1Password to avoid future typos.

2. Verify Software Version Compatibility

Older FTM software (pre-2019) may not support modern login protocols.
Navigate to Help > About Family Tree Maker to check your version.
Download the latest update from Mackiev’s exclusive client portal (not public-facing).

3. Clear Hidden Credentials on Windows/Mac

Windows: Open Credential Manager > Remove all saved FTM entries.
Mac: Open Keychain Access > Search “Family Tree Maker” > Delete outdated keys.

4. Test Login via Ancestry’s Direct Sync

Open FTM > Go to Tools > Sync with Ancestry.
If Ancestry credentials work here, your FTM account may need re-linking.

5. Disable Third-Party Security Tools Temporarily

Antivirus or VPNs like Norton or NordVPN can block FTM’s authentication servers.
Whitelist *.mackiev.com and *.familytreemaker.com in your firewall settings.