Ancestry Media Sync Issues on FTM 2019

Sometimes, media syncing between Ancestry and Family Tree Maker 2019 could be hard while trying to handle large family trees or a large number of media files. In case the media fails to sync, then there might be gaps in your family tree; this will prevent proper sharing and presentation of images, documents, and other critical materials. Here are some effective strategies to improve your chances of getting things right regarding these sync issues so as to have the best-preserved family history.

Why Do Sync Issues Happen?

The vast majority of sync issues with Ancestry and Family Tree Maker 2019 result from when, or how, media are added to the tree. Sometimes adding media directly to the Ancestry tree on a Thursday, Friday, or Saturday will create “proxy” media links in Family Tree Maker. Even issues like duplicate entries and missing media files can interfere with an otherwise smooth sync.

Solutions to Ancestry Media Sync Issues 

There are all the possible solutions given below that are possible to fix ancestry media sync issues. These are as:

Solution 1: Control Proxy Media Links

If you locate the media proxies—media items which display placeholders and not the images themselves—try deleting them directly from your Ancestry tree. Deleting those items and then uploading them again, whereupon you sync, should fill in all the missing content and eliminate proxy issues.

Solution 2: Locate Missing Media and Reattach

When media are missing, look for those items and reconnect them to the people in your Family Tree Maker. This may well resolve sync errors and help things go much better the next time around.

Still Getting Syncing Errors?

In case problems persist, you may be able to resolve your tree by restoring your last backup to return it to a working sync state. You can also reach out to Family Tree Maker’s support team through their Live Chat. Access to the Live Chat feature is available on support.familytreemaker.com. Follow prompts to reach an agent there.

Conclusion

Media syncing between Ancestry and Family Tree Maker 2019 can be accomplished by following a couple of troubleshooting tips. Removing proxies or reattaching missing media may do the trick and facilitate resolution. If not working out, call Live Chat directly for additional personal attention or reach us at (214) 519-8233.